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The Independent Appeals Service (IAS) is an Alternative Dispute Resolution (ADR) facility authorised by the Chartered Trading Standards Institute. The IAS is legally competent to adjudicate on disputes between parking operators and consumers within the UK parking services industry.

The Independent Appeals Service (IAS) is the UK parking industry’s only appeals service mandated by the Chartered Trading Standards Institute, and empowered under the ambit of The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, and The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015.

Parking operators, who are members of the International Parking Community’s Accredited Operator Scheme (AOS), are compelled to engage with the Independent Appeals Service (IAS) in disputes pertaining to parking charge notices (PCNs), and, as AOS members, are bound by any decision handed down by the IAS.

Because the IAS is an adjudication service, and not an arbitration service, the consumer is not automatically bound by any decision of the Independent Appeals Service (IAS), and is still at liberty to seek redress in court if they see fit.

Further information about the IAS can be found at www.theias.org.